Ensure that the process transactions are processed as per Desktop procedures (L3 & L4).Ensure that the assigned targets are met in accordance with SLA and
Review and understand the request.Proactively managing the work volumes of these to stay within service level agreements.Perform the required financial/
Responsible for recruitment and management of Agents - Identify, recruit and manage advisors.Train and motivate advisors to provide a better understanding of
Communication skills - should be able to read, interpret business documents. Good oral/written communication. Analytical and interpersonal skills. Escalate
Analyze, validate and process transactions as per Desktop procedures (L3 & L4). Analyze and research all discrepancies. Investigate and resolve outstanding
Develop marketing strategies and sales plans. Conduct market research to identify clients and trends. Generate, qualify leads for sales opportunities. Support