BPO Planning and Scheduling Analyst/Grade 6 JD (31315206) 3:5 yrs Contact Center/WFM Work Experience Informs management of Queue trends and service level
Provides long:term and short:term forecasting for all queue and contact types (calls, chats, and emails). Works with WFM leadership team to create long:term
Provides long:term and short:term forecasting for all queue and contact types (calls, chats, and emails). Works with WFM leadership team to create long:term
- Maintain agenda and assist in planning appointments, board meetings, conferences etc. - Attend meetings and keep minutes - Receive and screen phone calls and
Special Note: Job Application will be considered ONLY if applied through the below Link: rdpin/jobs/detail/finance-040-305 Job description: RDP is a leading IT
Responsibilities: : Long term and short:term forecasting of contact types like calls, emails, chats etc. : Long term headcount / FTE planning based on
Responsibilities: : Long term and short:term forecasting of contact types like calls, emails, chats etc. : Long term headcount / FTE planning based on
Job Brief We are looking for a competent Administrative Executive to provide personalized secretarial and administrative support in a well-organized and timely