Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best
Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and
-Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools -Apply a
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive,
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive,