Description Job Role: - Relationship management with aggregators across different levels from top management to middle management - Strategize, manage and
Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best
Responsibilities: :Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning,
Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best
Full-time Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry
Full-time Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry
Responsibilities: :Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning,
Responsibilities: :Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning,
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive,
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive,
Working experience: 1 year Job Summary Directly assists the Call Center Manager in organizing and directing the day to day activities related to the operation