Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best
Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and
Quality Analyst (BPO) Min 1 year exp in same Call audit exp Noida sector 59 Salary 30k-40k Monitor calls: Assess agent performance, monitor trends, and analyze
Job details Here’s how the job details align with your job preferences.Manage job preferences at any time in your profile. Job type Full-time About Conduent:
- A chat process jobs is a type of customer care call center job. A chat process jobs is generally known as online customer care or live chat job. This job is