Greeting from Infosys BPM Ltd., We are hiring candidates for Customer Service - Voice Process. Please walk-in for interview on 31st May 2024 at Bangalore Note:
BPO Planning and Scheduling Analyst/Grade 6 JD (31315206) 3:5 yrs Contact Center/WFM Work Experience Informs management of Queue trends and service level
BPO Planning and Scheduling Analyst/Grade 6 JD (31315206) 3:5 yrs Contact Center/WFM Work Experience Informs management of Queue trends and service level
Provides long:term and short:term forecasting for all queue and contact types (calls, chats, and emails). Works with WFM leadership team to create long:term
Provides long:term and short:term forecasting for all queue and contact types (calls, chats, and emails). Works with WFM leadership team to create long:term