Technical Support Helpdesk

Requirements : - Min 2:3 years of relevant experience in a technical support role and 12 months on the current grade - Working Knowledge of Operating Systems

Requirements: - Helpdesk Sr. Associate at Grade:5 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good

Requirements: :Helpdesk Sr. Associate at Grade:5 position in Service Desk :Must be a Graduate. B.Tech/B.E or any other technical degree preferred :Good

Service Desk Associate : English India : City, Bengaluru : working from office Competitive Salary and Benefits Role Overview The Service Desk Associate advises

Requirements: : Helpdesk Sr. Associate at Grade:5 position in Service Desk : Must be a Graduate. B.Tech/B.E or any other technical degree preferred : Good

• Handling all the Inbound calls, chat and emails in service desk • Manage tickets that L1 engineers need assistance • Handling Basic L1 queries from end

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.

Job Description: : The Associate will be required to triage and address problems, incidents and issues for remediation and handle Incidents Notification

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.

Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS