:Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Roles and Responsibilities: : Provide L2 technical guidance in activities associated with identification, prioritization and resolution of reported problems
- Answers the customers contacts via agreed channels and record reported issues. - Identifies issues, apply fixes and investigate root causes using internal
Key Skills : Installing/Configuring computer hardware operating Systems/Applications / It service desk Analyst / Service desk Management / Active Directory
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
:Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Roles and Responsibilities: : Provide L2 technical guidance in activities associated with identification, prioritization and resolution of reported problems