Key Skills : Installing/Configuring computer hardware operating Systems/Applications / It service desk Analyst / Service desk Management / Active Directory
:Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Roles and Responsibilities: : Provide L2 technical guidance in activities associated with identification, prioritization and resolution of reported problems
Contribute to the strategic objectives of the Information Systems department by providing efficient technical support and first-class customer service. Support
- Answers the customers contacts via agreed channels and record reported issues. - Identifies issues, apply fixes and investigate root causes using internal
Associate Director; Reporting: Patient Safety Technical Solutions Level - EABOUT ASTRAZENECA AstraZeneca is a global, science-led, patient-focused
Key Skills : Service Desk,IT Service Desk, IT Helpdesk, Desktop Support, LAN, Windows support, Exchange Server, ITIL, Blackberry, Outlook, Incident Management,
Key Skills : Installing/Configuring computer hardware operating Systems/Applications / It service desk Analyst / Service desk Management / Active Directory
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
:Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Roles and Responsibilities: : Provide L2 technical guidance in activities associated with identification, prioritization and resolution of reported problems