It Helpdesk Analyst

The Process Analyst is responsible for keeping business processes related to the Customer Relationship Management (CRM) and sub-systems such as the ticket and

Key Skills : Installing/Configuring computer hardware operating Systems/Applications / It service desk Analyst / Service desk Management / Active Directory

:Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.

Contribute to the strategic objectives of the Information Systems department by providing efficient technical support and first-class customer service. Support

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.

Role Overview: Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost:effective service. Performs

Requisition ID:269082 : Relocation Authorized:None : Telework Type:Part:Time Telework : Work Location:New Delhi Company Overview: Since 1898, we have helped

Summaryy The Analyst is a Subject Matter Expert (SME) within the team and is responsible for processing and auditing transactions in a timely and accurate

Key Skills : Installing/Configuring computer hardware operating Systems/Applications / It service desk Analyst / Service desk Management / Active Directory

Key Skills : Service Desk,IT Service Desk, IT Helpdesk, Desktop Support, LAN, Windows support, Exchange Server, ITIL, Blackberry, Outlook, Incident Management,